aic365 Privacy Policy

1 Introduction and Purpose

aic365 ("we", "our") is an online casino and betting platform serving players in Bangladesh. We believe that protecting our users' privacy is one of our most important responsibilities.

The purpose of this privacy policy is to clearly inform you which information we collect when you use the aic365 platform, how that information is used, with whom it may be shared, and how we keep it secure.

For any questions about the processing of your personal information, you can contact us at [email protected] or use our 24/7 live chat support.

2 Information We Collect

We may collect the following types of information during registration and use of the aic365 platform:

2.1 Personal Identification Information

• Full name and date of birth (for age verification — only persons aged 21 and above are permitted)
• Email address and contact information
• Mobile number (linked to a bKash, Nagad, Rocket, or Upay account)
• National ID card or passport number (for identity verification where applicable)
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket, and Upay account numbers or related payment details
• Deposit and withdrawal history
• Transaction amounts and timestamps
• Wallet balance and bonus information

2.3 Technical Information

• IP address and device identifiers
• Browser type and version
• Operating system and device information
• Login time and date, session duration
• Your navigation patterns within the site
• Information collected through cookies and similar tracking technologies

2.4 Gameplay and Activity Information

• Game history and betting details
• Preferred game categories and providers
• Win/loss records and average bet amounts
• VIP tier level and rewards history

3 How We Collect Information

We collect your information through the following methods:

• Information you provide directly: Information you voluntarily provide through registration forms, deposit and withdrawal processes, or by contacting our support team.
• Automatically collected information: When you use our platform, certain information is collected automatically through cookies, server logs, and similar technologies.
• Information from third parties: For identity verification or fraud prevention, we may receive information about you from authorized third parties.
• Payment provider information: When transactions are completed through payment service providers such as bKash, Nagad, Rocket, and Upay, the necessary financial information is received.

4 Purpose of Data Use

aic365 uses collected information for the following legitimate purposes:

4.1 Operating and Providing Services

• Creating and managing your account
• Processing deposits and withdrawals (minimum deposit ৳300, minimum withdrawal ৳500)
• Providing bonuses and promotional offers
• Managing the VIP program
• Providing gaming services and technical support

4.2 Legal and Regulatory Compliance

• Ensuring age verification (21 and above)
• Preventing fraud, money laundering, and other illegal activities
• Ensuring responsible gaming and identifying at-risk behavior
• Complying with applicable laws and regulations

4.3 Service Improvement and Personalization

• Recommending games and offers based on your preferences
• Improving platform performance and user experience
• Managing marketing and promotional communications (subject to your consent)
• Conducting research and analysis

4.4 Security and Protection

• Preventing unauthorized access to accounts
• Monitoring and preventing suspicious activity
• Maintaining the security and integrity of the platform

5 Sharing and Disclosure of Information

aic365 does not sell your personal information to third parties. However, in certain circumstances we may share your information with the following parties:

5.1 Service Partners

We work with trusted third-party service providers for payment processing, identity verification, technical infrastructure, and customer support. These partners receive only the information necessary and operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information to the relevant authorities to comply with court orders, regulatory directives, or legal requirements.

5.3 Business Transfers

In the event of a change of ownership, merger, or acquisition of aic365, your information may be transferred to the new entity. We will notify you in advance in such circumstances.

6 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on the aic365 platform and to deliver services properly.

6.1 Cookies We Use

• Essential cookies: These are required for the basic operation of the platform — such as maintaining login sessions and ensuring security.
• Functionality cookies: These help remember your preferences and settings.
• Analytics cookies: Used to understand how users interact with the platform so we can improve our services.
• Performance cookies: Used to ensure the speed and stability of the platform.

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note that disabling certain essential cookies may limit some functionality of the platform.

7 Data Security Measures

aic365 applies industry-standard security measures to protect your personal information:

• SSL encryption: Our platform uses full SSL (Secure Socket Layer) encryption, which keeps data transfers between your browser and our servers secure.
• Secure data storage: Your information is stored in encrypted form on secure servers and undergoes regular security audits.
• Access controls: Only authorized personnel can access your information, and they operate under strict confidentiality rules.
• Regular security testing: Our systems are regularly tested for vulnerabilities and necessary updates are applied.
• Two-factor authentication: An additional verification layer is used to secure accounts.
• Fraud prevention: Advanced technology is used to detect and prevent suspicious activity.

While we apply the highest security measures, no internet-based system can guarantee complete security. If you notice any suspicious activity, please notify our support team immediately.

8 Data Retention Period

How long aic365 retains your personal information is determined by the following criteria:

• Account information: For the entire period your account remains active and for a defined period after account closure to meet legal obligations.
• Financial transaction records: May be retained for an extended period as required by law.
• Communication records: Retained for a reasonable period for support and service quality purposes.
• Technical logs: Retained for a limited period for security and performance analysis.

Once the retention period has expired or when the information is no longer needed, we securely delete or anonymize it.

9 Your Rights

You have the following rights regarding your personal information:

9.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.

9.2 Right to Rectification

If your personal information is inaccurate or incomplete, you may request that it be corrected. This can be done through account settings or by contacting our support team.

9.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

9.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. We will stop processing your information accordingly.

9.5 Right to Data Portability

Where applicable, you may request to receive your information in a standard format and to have it transferred to another service.

10 Children's Privacy

aic365 is intended only for persons aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

We use an age verification process. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

11 Responsible Gaming and Data Use

aic365 is committed to responsible gaming. We analyze your gameplay data to identify problematic behavior at an early stage and to provide support where needed.

To learn more about responsible gaming, visit our Responsible Gaming page. You can use the self-exclusion or deposit limit features to control your gaming habits.

12 International Data Transfers

To provide our services, your information may be processed or stored on servers located outside Bangladesh. For such transfers we ensure that:

• Data protection is ensured through appropriate legal frameworks and agreements.
• Strict data processing agreements are maintained with third parties.
• Industry-standard security measures apply throughout.

13 Changes to the Policy

aic365 may update this privacy policy from time to time. In the event of changes:

• The "Last Updated" date at the top of the policy will be changed.
• For important changes, we may notify you by email.
• Continuing to use the platform after an update will be considered your agreement to the new policy.
• You are advised to review this page regularly.

14 Other Important Matters

14.1 Third-Party Websites

Our platform may contain links to third-party services. This privacy policy applies only to aic365's own platform. Third-party services have their own privacy policies, which you should review before using their platforms.

14.2 User Responsibilities

It is your responsibility to keep your account information confidential. Do not share your password or login details with anyone, and if you notice any suspicious activity, notify our support team immediately.

14.3 Consent

By registering and using the aic365 platform, you are consenting to the processing of your information in the manner described in this privacy policy. For marketing communications, you may withdraw your consent at any time.