Responsible Gaming at aic365 — Your protection is our priority

aic365 believes gaming should be a source of enjoyment, not a burden. Our responsible gaming guidelines will help you play within safe and healthy limits.

Why is responsible gaming important?

Online gaming is a legitimate form of entertainment, but like any entertainment it should be enjoyed in moderation. aic365 always wants our players to have a healthy and enjoyable gaming experience. Problem gambling can have a negative impact on family, finances and mental health. That is why we have built multiple protective tools into our platform.

The foundation of responsible gaming is understanding your own limits and not treating gaming as a source of income. If you feel that gaming is affecting your life, please seek help — our support team is by your side 24/7 in Bengali.

Important: aic365 is for individuals aged 21 and above only. Use of this platform by minors is strictly prohibited.

Core principles of safe gaming

  • Only bet within your means
  • Set limits on your time and money
  • Do not chase your losses
  • Gaming is entertainment, not a source of income
  • Take a break or seek help when needed
  • Do not make decisions based on emotion

Protection tools we provide

Deposit limits

You can set a maximum daily, weekly or monthly deposit amount. Once a limit is set it takes effect immediately. To increase a limit you must wait 24 hours; reducing a limit is instant.

Time-Out

If you feel you need a short rest, you can take a temporary break of 24 hours up to 6 weeks. During the break it will not be possible to log in to your account or place bets.

Self-Exclusion

Use the self-exclusion feature for a longer break. Your account can be closed for 6 months or permanently. Once self-exclusion begins it cannot be cancelled by yourself — to ensure your protection.

Loss Limit

Decide in advance how much loss you can accept within a set period. When that limit is reached, betting will stop automatically, protecting you from further financial loss.

Reality Check

After you have been playing for a set period, aic365 will remind you to take a break. These reminders help you avoid excessive gaming and build healthy playing habits.

24/7 Support

If you are experiencing a gaming problem, speak with our support team instantly in Bengali. Contact us via live chat or send an email to [email protected].

Recognising the signs of problem gambling

If you notice any of the following signs in yourself, consider it time to seek help:

  • Repeatedly playing to chase losses
  • Unable to control how much you play
  • Using money meant for family or work expenses to bet
  • Lying about or hiding your gaming
  • Daily activities being disrupted by thoughts of gaming
  • Feeling anxiety or depression because of gambling
  • Withdrawing from family and friends

If you notice these signs, contact our live chat immediately or email [email protected]. Our trained team is always ready to help you.

Healthy gaming habits

Building these habits will keep gaming enjoyable at all times:

  • Set a budget in advance and stick to it
  • Set a time limit for playing — use a timer
  • Balance gaming with other forms of entertainment
  • Do not play while drinking alcohol or when you are tired
  • Remind yourself that you are playing for entertainment
  • Take regular breaks — go for a walk, drink some water
  • Save your winnings rather than betting them all again

How to use self-exclusion

Self-exclusion is an important step that helps you take the break you need. Follow the steps below:

1

Contact live chat

Log in to our website, open live chat, and let the support agent know that you want to self-exclude.

2

Choose your time period

Choose your time period based on your needs — 6 months, 1 year, 3 years or permanent self-exclusion.

3

Identity verification

Your account details will be verified for security and your self-exclusion will be confirmed.

4

Account deactivated

Once self-exclusion takes effect your account will be deactivated and cannot be accessed again before the set period ends.

5

Confirmation email

A self-exclusion confirmation will be sent to your registered email. For any questions, contact [email protected].

During self-exclusion you may still contact us by email, but only for responsible gaming support. All betting and promotional communications will be completely suspended.

Deposit limits and financial control

At aic365 the minimum deposit is ৳300 and the minimum withdrawal is ৳500. We offer instant transactions via bKash, Nagad, Rocket and Upay. Withdrawal processing time is generally 30 minutes to 3 hours.

As part of responsible gaming, you can set your own deposit limits. This reduces the risk of overspending and lets you play with peace of mind.

Rules for setting deposit limits

  • Set a daily, weekly or monthly limit
  • Reducing a limit takes effect immediately
  • Increasing a limit requires a 24-hour wait
  • A notification of any limit change will be sent by email

Age verification and minor protection

aic365 strictly prohibits registration and participation by anyone under the age of 21. Age is verified at registration and additional identification may be requested in cases of doubt.

If there are any minor members in your household, keep your account password and login details secure. Use parental control software that prevents children from accessing gambling sites.

If you suspect that a minor has used your account, notify us immediately at [email protected]. We will act promptly.

Responsible Gaming — Common Questions

Log in to your account, go to the Settings section, and select the "Responsible Gaming" option. From there you can set a daily, weekly or monthly deposit limit. For direct assistance, speak with our support team via live chat.

Self-exclusion can be either temporary or permanent. For temporary exclusion, the minimum period is 6 months. If you choose permanent self-exclusion, that account cannot be reopened. Self-exclusion cannot be cancelled before the set period ends, which ensures your protection.

A time-out is a short-term break — from 24 hours up to 6 weeks. It is intended for light rest. Self-exclusion is a long-term protection measure — from 6 months up to permanent. Self-exclusion is suitable for those facing more serious issues with gaming.

No. aic365 is strictly for individuals aged 21 and above. Registration and participation by minors is completely prohibited. If age verification fails, the account will be closed.

Help is available 24/7 in Bengali via aic365 live chat. You can also email [email protected]. Our trained support team will help you take the right steps and, if needed, activate self-exclusion or other protection tools.

Yes, you can withdraw funds remaining in your account during self-exclusion. The minimum withdrawal is ৳500 and processing is usually completed within 30 minutes to 3 hours. Contact [email protected] for more details.

Play safely, enjoy with confidence

At aic365 your protection always comes first. Play responsibly and keep gaming as entertainment.

Visit Casino Slot Games Cricket Betting More FAQs

For ages 21 and above. Play responsibly.