Frequently Asked Questions
aic365 FAQ — Answers to all your
questions, right here
From opening an account to bKash deposits, bonus terms, cricket betting, and security — find detailed information on everything.
Welcome to aic365. This FAQ page has been created to provide detailed answers to the most common questions from Bangladeshi players. Below you will find questions and answers organized into five sections — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. Click on the section you need or find your question directly. If you cannot find the answer here, our 24/7 Bengali live chat support team is always ready to help.
Account and Registration
To open an account at aic365, you need an active mobile number, an email address, and a strong password. The registration process is entirely online and can be completed in just a few minutes. You must be at least 21 years old. Registering with accurate information makes the withdrawal process easier and faster later on.
No, each person may operate only one aic365 account. Creating multiple accounts may result in all accounts being closed and any deposited balance being forfeited. Use a strong password to protect your account and never share your login details with anyone.
On the aic365 login page, click the "Forgot password?" option and enter your registered mobile number or email address. A verification code will be sent to you. Use the code to set a new password. The entire process is straightforward and takes just a few minutes.
The account verification process at aic365 is generally completed quickly. Providing accurate and clear information speeds up the verification. Once verification is complete, the withdrawal process will be smoother. If you run into any issues, contact our 24/7 live chat support team.
Absolutely. aic365 is a mobile-friendly website — you can enjoy all features from any Android or iOS smartphone browser. Pages load fast and all features work well on mobile. You can play cricket betting, slots, and live casino without a separate app.
Deposits and Withdrawals
Deposits to aic365 via bKash are processed instantly — your account balance is typically updated within seconds. The same speed applies for Nagad, Rocket, and Upay. The minimum deposit amount is ৳300. There are no extra charges for deposits.
Withdrawals from aic365 are generally completed within 30 minutes to 3 hours. This is one of the fastest withdrawal options among any online platform in Bangladesh. The minimum withdrawal amount is ৳500. Having a verified account makes the process even smoother.
Yes, both deposits and withdrawals can be made at aic365 using Nagad. bKash, Nagad, Rocket, and Upay are all fully supported. The minimum deposit is ৳300 and the minimum withdrawal is ৳500, the same across all methods.
aic365 does not charge any extra fees for deposits. Withdrawals are also generally free of charge. However, mobile banking providers such as bKash or Nagad may apply their own transaction fees according to their policies — contact the provider directly for details on that.
If you do not receive your money within the set 3-hour window after submitting a withdrawal request, contact aic365's 24/7 live chat support directly. Having your transaction reference number, amount, and mobile number ready will help resolve the issue faster. Our support team provides assistance in Bengali.
Games and Rules
To bet on BPL (Bangladesh Premier League) matches, log in to your aic365 account and go to the cricket section. Find your chosen BPL match from the match list. Various betting options are available — match winner, total runs, wickets, or over/under. Enter your amount and confirm the bet.
Yes, live betting is available at aic365. You can place bets in real time during IPL, T20 World Cup, BPL, and ICC tournament matches. Live odds are updated after every ball, which helps you take advantage of opportunities during play. A stable internet connection will give you the best experience.
RTP, or Return to Player, is the percentage of total bets that a slot game returns to players over the long term. It is a theoretical figure and the outcome of each spin is completely independent. A high RTP generally indicates better long-term performance, but it is not a guarantee of winning. All games at aic365 run on certified and verifiable Random Number Generator (RNG) technology.
Yes, fishing games (in the Fishing Expert section) are completely different from regular slots. Players catch fish in an interactive environment — different fish have different values and multiple players can participate at the same time. JILI's Mega Fishing, Sikatrine Games, and other titles are available at aic365.
aic365's live casino section features tables with various dealers. Some tables have Bengali-speaking or South Asian dealers. Live blackjack, live roulette, Sic Bo, and Teen Patti are popular options. The game interface works well on mobile too, though a fast internet connection is recommended for good video quality.
Bonuses and Promotions
The aic365 welcome bonus is a 100% bonus on your first deposit, up to a maximum of ৳20,000. For example: if you deposit ৳1,000, your total balance will be ৳2,000. Or if you deposit ৳42,000, you will receive a ৳20,000 bonus, giving a total of ৳62,000. The wagering requirement on the bonus is 25x.
A 25x wagering requirement means you need to place total bets equal to the bonus amount multiplied by 25 before you can withdraw. For example: if you receive a ৳1,000 bonus, you need to wager ৳25,000 before winnings from that bonus can be withdrawn. This is a standard rule used across all platforms to prevent misuse of bonuses.
There is no separate application needed for aic365's VIP program. By playing regularly, you are automatically promoted from Bronze to Silver, Gold, and the highest level, Platinum. Weekly cashback is available at each level: 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold, and up to 1.5% at Platinum.
Yes, aic365 VIP cashback is automatically credited to eligible players' accounts on a weekly basis. You can view your current VIP level and cashback details in your account dashboard. If you have any questions about cashback, let us know via live chat.
At aic365, bonus funds are generally usable across most games including slots, fishing games, live casino, and sports betting. However, certain promotions may have restrictions on specific game categories. Check the terms and conditions page or the support chat for full details on any given promotion.
Security and Responsible Gaming
aic365 uses SSL encryption technology to keep all data secure. Your personal information, banking details, and transaction data are stored under strict security protocols. Your information is not sold or shared with third parties. Read our privacy policy for more details.
aic365 is for players aged 21 and above only. Creating an account or playing games by anyone underage is strictly prohibited. Age verification is carried out during registration. Parents are encouraged to monitor their children's device usage.
aic365 places great importance on responsible gaming. You can request a temporary break (cooling-off period) or a longer self-exclusion at any time. Contact our 24/7 live chat support or visit the responsible gaming page to use this option. We respect your decision.
aic365 values players' wellbeing and mental balance above gaming. You can request to set deposit limits, take a break, or have your account fully suspended at any time. Seeking advice from professional organizations for gaming-related issues is also recommended. Read the responsible gaming page for more information.
Yes, all games at aic365 run on certified Random Number Generator (RNG) technology, which ensures every outcome is completely unbiased and not predetermined. Content from trusted game providers such as Pragmatic Play, JILI, PG Soft, and Spribe is used — all of whom follow international fair play standards.
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